Refund policy

Return & Refund Policy (Technical Transparency Standard)

At ecophone.shop, we operate on zero-obfuscation protocols. We believe you deserve to know exactly how returns are processed, how hardware parameters are evaluated, and where returned devices go. Below is the quantitative ledger governing our return and refund operations.

1. The 30-Day Timestamp Lock
Returns must be requested within a strict window of 30 calendar days (720 hours) starting precisely from the carrier’s electronic delivery timestamp. Requests exceeding this 720-hour window are systematically locked by our database and cannot be authorized.

2. Objective Hardware Metrics for Eligibility
To qualify for a 100% refund, returned items must pass an intake diagnostic matching the following parameters:
- Cosmetic Status: 0.0mm of new structural scratches, cracks, or cosmetic alterations since initial delivery.
- Operational Status: Device must power on, show zero modifications to firmware/ROM, and have all cloud locks (e.g., iCloud/Google Account) fully deactivated.
- Packaging Integrity: Must include the original box with the unique IMEI/Serial Number barcode matching our dispatch invoice, along with 100% of included cables and inserts.

3. The Audited Intake & Refund Protocol
- Step 1 (Logistics Check): Within 48 hours of return arrival, the package is unboxed under continuous video surveillance to prevent discrepancy disputes.
- Step 2 (Hardware Audit): Certified diagnostic tools test the device inside our hardware lab. This process takes 3 business days.
- Step 3 (Authorization): If it passes, a refund token is instantly triggered to your original payment gateway (Stripe/PayPal). Credit appearance takes 2–5 banking days depending entirely on your card network.

4. Logistics Matrix & Operational Deductions
- Defective/Incorrect Deliveries: Return shipping is 100% funded by ecophone.shop via a prepaid label.
- Buyer's Remorse Returns: The buyer is fully responsible for secure return shipping. Additionally, original outbound shipping costs spent at checkout are irreversible consumption and are non-refundable.

5. Open-Box Disclosure (Where Do Returns Go?)
To maintain our circular commitment, ecophone.shop never restocks a returned item as "Brand New." Approved returns are re-routed into our "Open-Box Secondary Testing Cycle" or dismantled for eco-friendly component recycling.

6. Direct Laboratory Support
For technical return authorization tokens or to submit hardware diagnostic data, connect with our compliance desk:
- Email: PhiloVasseur0251@outlook.com
- Web Infrastructure: ecophone.shop